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Contents

1. Policy
2. Legislation and Guidance
3. Definition of Assessment
4. Referrals
5. Initial Assessments
6. Strategy Discussion and/or Strategy Meeting
7. Section 47 Enquiry
8. Core Assessment
   
   Child in Need Assessment - Figure 1
   
   Child Protection Process within Child in Need Assessment (Working Together 2010) - Figure 2
   
   Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework

1. Policy

The City of London Corporation Family and Young People’s Service will promote and safeguard the well being of all children and young people regardless of their race, religion, culture, sexual orientation, gender or language. The City and Hackney Safeguarding Children Board will ensure that it promotes and protects the welfare of all children and young people who are in need of services.

The City and Hackney Safeguarding Children Board will also ensure that all relevant legislation and guidance is adhered to and will monitor and review all services provided within the frameworks as set out below:

2. Legislation and Guidance

• Children Act 2004
• Framework for the Assessment of Children in Need and their Families 2000
• The Common Assessment Framework for children and young people 2006
• Working Together to Safeguard Children 2010
• ALG London Child Protection Procedures
• Education Act 2002
• Integrated Children’s System 2002
• Safeguarding Children Involved in Prostitution 2000
• Safeguarding Children in Whom Illness is Fabricated or Induced 2002
• Complex Child Abuse Investigations: Inter Agency Issues 2002
• Female Genital Mutilation Act 2003
• Homelessness Act 2002
• Young People and Vulnerable Adults Facing Forced Marriage Practice Guidance 2004 
• Safeguarding Children from Abuse Linked to a Belief in Spirit Possession 2007
• What To Do If You Are Worried A Child Is Being Abused .2006
• Working Together to Safeguard Children 2010

3. Definition of Assessment

1. The purpose of an assessment is not to define the child as being in need as an end in itself but to assess the needs of that child in partnership with the child and their family and to identify how those needs can be met through the provision of services.
2. Assessment is therefore the proper response to a request for services, in order to identify the needs of a particular child and to provide the most appropriate services to support the child within the family.
3. Children who come within these broad categories will have differing levels of need and will not require the same level of services to safeguard and promote their welfare.  The eligibility criteria contained in Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework aim to ensure that all children in need receive appropriate support and resources are used effectively and efficiently.
4. Services will be provided to those children who have the greatest need, are at greatest risk if needs are not met and have the least resources available.

Assessment Principles:  Good Practice Points

• All assessments should reflect the City Corporation’s Statement of Principles for the Families and Young People’s Service (see Statement of Principles - Volume 2).

• All assessments must address the dimensions which constitute the Framework for the Assessment of Children in Need and their Families and the Common Assessment Framework and work within the time-scales laid down in the national objectives for children's social care services, Every Child Matters.

• Assessment is a process which must encompass all areas of a child's life and the prime focus of an assessment is to safeguard and promote the welfare of the individual child.

• Assessments should be an inclusive process working with the family to find out whether a child is in need and how that child might best be supported.

• Workers need to be aware that their own identities and experience shape their beliefs and attitudes and influence their perceptions and decision making. The assessment must be based on evidence, observation and facts and carefully analysed with the child firmly in focus.

• For children, who have disabilities, assessments must be co-ordinated with professionals in other agencies to avoid duplication for the child and family and to ensure clear communications and exchange of information.

• All assessments must be clearly recorded and the records must be shared with the child and family.

• Information should be shared with other professionals and agencies with the explicit agreement of the child, if of appropriate age and understanding, and the parents. Where such agreement is not given and where withholding the information could put a child or worker at risk of harm reasonable steps must be taken to share the relevant information. See: Confidentiality and Information Sharing Guidance.

4. Referrals

The following should be read in conjunction with Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework .     

1.	Families, children and young people can approach the City Corporation Family and Young People’s Service for a variety of reasons requiring:  advice and information; direct access to services; practical help; redirection to more appropriate departments/agencies; short or long-term services and support.
2.	Professionals, employees, managers, helpers, carers and volunteers in all agencies must make a referral to the Family and Young People’s Service if it is believed or suspected that: A child is suffering or is likely to suffer Significant Harm, or A child would be likely to benefit from Family Support services with the agreement of the person who has Parental Responsibility Any such referral must be made as soon as possible when any concern of significant harm becomes known - the greater the level of perceived risk, the more urgent the action should be. The suspicion or allegation may be based on information, which comes from different sources.  It may arise in the context of the Common Assessment Framework.  It may come from a member of the public, the child concerned, another child, a family member or professional staff.  It may relate to a single incident or an accumulation of lower level concerns. The information may also relate to harm caused by another child, in which case both children, i.e. the suspected perpetrator and victim, must be referred. The suspicion or allegation may relate to a parent or professional or volunteer caring for or working with the child. A referral must be made even if it is known that the Family and Young People’s Service are already involved with the child/family; see Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework ) Advice and consultation may be sought about the appropriateness of the referral from the duty social worker or, if the case is open, from the allocated social worker.  Alternatively advice may be sought from the City of London Police or a Designated Professional or Named Professionals within any agency. Where consultation is sought and the Family and Young People’s Service then conclude that a referral is required; the information provided so far must be regarded and responded to as a referral , and the referrer must be advised accordingly.
3.	Duty Referrals must be made in one of the following ways: In writing, using the relevant referral Form In person or by telephone contact In an emergency outside office hours, by contacting the Social Services Emergency Duty Team provided by LB Hackney Social Services, or the City of London Police A CAF form should not be used as a referral form. In the event that an agency does not agree with the response and decisions about the referral by the Family and Young People’s Service, the referring agency should discuss their concerns directly with the line manager of the social worker, in the first instance to seek resolution. All professionals must confirm verbal and telephone referrals in writing, within 24 hours of being made, using the relevant Referral Form unless the referrer is a Police officer who is to be involved in the investigation. If the child is known to have an allocated social worker, referrals should be made directly to the Lead Social Worker or, in her/his absence, the manager or a duty officer in that team. If it is not possible to contact the Family and Young People’s Service, the concern must be reported to the Police Child Abuse Investigation Unit or if not available to the Duty Inspector at the nearest police station.  If the Police receive a referral prior to the Family and Young People’s Service, they must consult with the Family and Young People’s Service as soon as possible and prior to taking any action.
4.	The Family and Young People’s Service will deal with the referral in accordance with the Common Assessment Framework Eligibility Criteria and the Framework for the Assessment of Children in Need and their Families and determine whether a referral should be responded to on the basis that the child is in need of support.
5.	The Family and Young People’s Service will decide upon and record their next steps of action within one working day of receiving a referral. The decision about future action will take account of the discussion with the referrer, consideration of information held in existing records and discussion with any other professionals or services as necessary including the Police where a crime against a child may have been committed. The outcome of the referral will be: That the child appears to be a Child In Need (see Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework) and there are concerns about the child’s health and development or any actual or potential harm which justify an Initial Assessment (which may be very brief if the criteria for initiating a Section 47 Enquiry are met) and/or That emergency protective action should be taken to safeguard the child or children which will usually be determined by an immediate Strategy Discussion or Where the child is already known and new information suggests that the child is or may be suffering harm, that a Section 47 Enquiry and/or a new or updated Core Assessment is required or That a referral to another agency should be made in accordance with the local Common Assessment Framework Criteria and/or the provision of advice and information is acted on or That no further action is required

5. Initial Assessments

The following should be read in conjunction with Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework .

1. The Initial Assessment should be completed within a maximum of 10 working days. It should address the dimensions in the Assessment Framework, determining whether the child is in need, the nature of any services required, how these are to be provided and within what time-scales, and whether a further, more detailed Core Assessment should be undertaken. 
2. An Initial Assessment is deemed to have commenced at the point of referral or when new information on an open case indicates an Initial Assessment should be repeated.  All staff responding to referrals and undertaking Initial Assessments must address the dimensions which constitute the Assessment Framework and work within the time-scales set out  bearing in mind the eligibility criteria and priority response times for the assessment of Children in Need as laid out in Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework
3. The Initial Assessment should be led by a qualified and experienced social worker, who is supervised by a highly experienced and qualified Social Work Manager.  It should be carefully planned, with clarity about who is doing what, the time-scales and what information is to be shared with the parents.
4. The process of the Initial Assessment should involve seeing and speaking to the child or children involved in their preferred language and according to their age and understanding, and involving family members as appropriate. 
5. The Lead Social Worker carrying out the assessment will consult with:* All agencies involved with the child and family.* The person/agency who made the referral.

The assessment will involve drawing together and analysing available information from a range of sources, including existing records, and involving and obtaining relevant information from professionals in relevant agencies and others in contact with the child and family.  Where a Common Assessment has already been completed this information should be used to inform the Initial Assessment.

The child should be seen within a timescale that is appropriate to the nature of concerns expressed at the time of the referral, according to the agreed plan. The child should be seen by the Lead Social Worker without his or her caregivers when appropriate and this should be recorded in the Initial Assessment Record. The Initial Assessment Record Form must be completed by the Lead social worker and this shold include the date when the child was seen by the Lead Social Worker alone where appropriate or if not alone, who was present and the reason for their presence. This includes observing and communicating with the child in a manner appropriate to his or her age and understanding. The Family and Young People’s Service are required by the Children Act 1989 (as amended by Section 53 of the Children Act 2004) to ascertain the child’s wishes and feelings about the provision of services and give them due consideration before determining what (if any) services to provide.  Interviews with the child should be undertaken in the preferred language of the child.  For some disabled children, interviews may require the use of non-verbal communication methods.

All relevant information ( including information about the history and functioning of the family both currently and in the past, and adult problems such as domestic violence, substance misuse, mental illness and criminal behaviour/convictions) should be taken into account.  All agencies consulted should make immediate checks of their records for previous history and information that is relevant and helpful in deciding the level of enquiry that is required.

This includes seeking information from relevant services if the child and family have spent time abroad.  Professionals should request this information from their equivalent agencies in the country or countries in which the child has lived.

The worker carrying out the Initial Assessment should make it clear to the agencies consulted that the information provided for the assessment may be shared with the family and other agencies and will contribute to the assessment unless to do so would put the child at risk of suffering significant harm.

Outcomes of an Initial Assessment;

An Initial Assessment is deemed completed once the assessment has been discussed with the child and family and authorised by the manager.

As a result of the Initial Assessment, the Family and Young People’s Service will decide one of the following:

• That the child is not In Need.  In which case the Family and Young People’s Service will take no further action other than, where appropriate, to provide information and advice or signposting to another agency in accordance with the Common Assessment Framework criteria
• That the child is In Need but there are no concerns about actual or likely Significant Harm.  In which case the Family and Young People’s Service, in consultation with other agencies, will determine what services they should provide and whether to initiate a Core Assessment
• That the child is In Need and that there are concerns that the child is suffering or is at risk of suffering Significant Harm.   In which case the Family and Young People’s Service will initiate a Strategy Discussion to determine whether a Section 47 Enquiry and a Core Assessment are required; and consider whether any immediate protective action is also required.

The decisions must be endorsed by a Family and Young People’s Service manager.

6. Strategy Discussion and/or Strategy Meeting

The Family and Young People’s Service must hold a Strategy Discussion whenever there is reasonable cause to suspect that a child has suffered or is likely to suffer Significant Harm. 

This may be following a Referral and Initial Assessment or at any time during an assessment or where a child is receiving support services, if concerns about Significant Harm to the child emerge.

The purpose of the Strategy Discussion is to decide whether a Section 47 Enquiry is required and if so, to develop a plan of action for the Section 47 Enquiry.

The Core Assessment is the means by which the Section 47 Enquiry is carried out.

A Practice Manager will chair the Strategy Discussion and ensure that the relevant professionals are invited and that records are made and circulated to all participants. Where parents or adults in the household are experiencing problems such as domestic abuse, substance misuse or mental illness, it will also be important to consider involving the relevant adult services professionals.

More than one Strategy Discussion may be necessary.

Where there are more than one Strategy Discussions/meetings, care must be taken to monitor the timeframes involved so that no child is left for too long without a decision as to what services should be provided or what actions should be taken.

The Strategy Discussion may take place over the telephone except where it must take the form of a meeting, chaired by a manager from the Family and Young People’s Service, as follows:

• Where there has been an allegation made about a professional, carer or volunteer or anyone professionally involved with the child
• Where there are suspicions of Organised or Multiple Abuse
• Where concerns relate to Fabricated or Induced Illness 
• Where the concerns are particularly complex

At the conclusion of the Strategy Discussion, a list of action points, timescales, agreed roles and responsibilities and an agreed mechanism for reviewing completion of the action points must be recorded and circulated to all parties within one working day. The Family and Young People’s Service will record this on the relevant form.  

For telephone discussions, a copy of the notes on the relevant form must be authorised by the manager and should then be faxed to all participants.

Records of Strategy Discussions will be held in the relevant record systems for the child.  Where appropriate, taking into account the confidentiality of the child/ren and any adult, agreed sections of the records should be placed on the relevant records for the adult

The outcomes of a Strategy Discussion will be

• That the there will be no further action or need for services to the child or
• That there will be services provided within the Common Assessment Framework to meet the needs of the child and family
• That the child is a Child in Need and services will be provided through a Core Assessment and a multi agency Planning Meeting
• That the child is at risk of Significant Harm and a Section 47 Enquiry will commence along with a Core Assessment

Where an Initial Child Protection Conference is to be convened this must take place within 15 working days of the last Strategy Discussion.

For details about the Agenda, the contents and the participants of Strategy Discussions and /or Strategy Meetings see the London Child Protection Procedures - Chapter 7: Child Protection Enquiries, Section 7.5, Strategy Meeting/Discussion.

7. Section 47 Enquiry

The Family and Young People’s Service have a statutory duty to carry out a Section 47 Enquiry in any of the following circumstances:

• Where there is information to indicate that a child has suffered or is likely to suffer Significant Harm
• Where a child is subject to an Emergency Protection Order
• Where a child is subject to Police Protection
• Where a child under 10 is in breach of a Child Curfew Order

The purpose of the Section 47 Enquiry is to determine whether any further action is required to safeguard and promote the welfare of the child or children who is/are the subject of the Enquiry. 

If a decision is made that a Section 47 Enquiry is necessary, it will be led by the Family and Young People’s Service social worker in parallel with the Police investigation

The decision and plan to carry out the Section 47 Enquiry will be determined at a Strategy Discussion.

Children’s Social Care Managers have the responsibility, based on available information, to authorise Section 47 Enquiries.

The decision to initiate a Section 47 Enquiry may be taken at a Strategy Discussion.   However, the Manager may authorise a Section 47 Enquiry at any time   for example:

• at the point of a Referral,
• during the early consideration of a Referral,
• during an Initial Assessment or Core Assessment or
• at any time in an open case when the criteria are satisfied.

In reaching her/his conclusion as to the justification for a Section 47 Enquiry, the Manager must consider the following factors:

• The seriousness of the concern/s
• The repetition or duration of concern/s
• The vulnerability of the child (through age, developmental stage, disability or other pre-disposing factor e.g. whether they are Looked After)
• The source of the concern/s
• The accumulation of sufficient information
• The context in which the child is living - e.g. whether there is a child in the household already who is the subject of a Child Protection Plan
• Any predisposing factors in the family that may suggest a higher level of risk e.g. mental health difficulties, substance misuse by parent/carer or domestic violence

All agencies have a duty to assist and provide information in support of Section 47 Enquiries.

Any checks made by the Family and Young People’s Service and/or the Police with other agencies should be undertaken directly with involved professionals and not through messages with intermediaries.

The relevant agencies should be informed of the reasons for the Section 47 Enquiry, whether parents have been informed and asked for their assessment of the child in the light of the information presented.             

A Core Assessment must be commenced whenever a Section 47 Enquiry is initiated.  The Core Assessment must be completed within 35 working days of the Strategy Discussion.

The Section 47 Enquiry should begin by focusing primarily on the information identified during the Common Assessment, Referral and Initial Assessment, which appears most important in relation to the risk of Significant Harm.

The assessment of risk will:

• Identify the cause for concern
• Evaluate the strengths and weaknesses of the family
• Evaluate the risks to the child or children
• Consider the child’s needs for protection
• Consider the ability of the parents and wider family and social networks to safeguard and promote the child’s welfare
• Determine the level of intervention required both in the immediate and longer term

Any contact with the child and family must take into consideration any needs arising from their culture, ethnicity, religion, first language - and provision made accordingly.

This will inform the Core Assessment, which should cover all relevant dimensions in the Assessment Framework and be alert to the potential needs and safety of siblings or other children in the household or with whom the alleged offender may have had contact.

The Section 47 Enquiry/Core Assessment should be led by a qualified and experienced social worker from the Family and Young People’s Service, who will be responsible for its coordination and completion.  The social worker must consult with other agencies involved with the child and family in order to obtain a fuller picture of the circumstances of all children in the household, identifying parenting strengths and any risk factors.  All agencies consulted are responsible for providing information to assist with the assessment process. 

At the same time, where there is a joint enquiry/investigation, the Police will have to establish the facts about any offence that may have been committed against a child and collect evidence.

Enquiries and assessment should always involve separate interviews with the child and, in the majority of cases, the parents, and the observation of interaction between the parent and child.  Any discussions with children should be conducted in a way that minimises distress; leading or suggestive communication must be avoided and interviews must follow the Achieving Best Evidence guidance (Achieving Best Evidence in Criminal Proceedings: Guidance for Vulnerable or Intimidated Witnesses.)

Where the child is too young to be interviewed or verbal communication is difficult for any reason, alternative means of understanding the child’s wishes and feelings should be used. Specialist services may be required in order to assist in communicating with the child.

Outcomes of Section 47 Enquiries:

The Section 47 Enquiry is concluded at the point when an informed decision is made taking account of all information available as to whether the child is at continuing risk of Significant Harm or not. 

The Section 47 Enquiry will result in one of four possible outcomes:

1. Child protection concerns are substantiated and the child(ren) is (are) considered to be at continuing risk of Significant Harm, in which case an Initial Child Protection Conference will be convened.
   The Initial Child Protection Conference must take place within a maximum of 15 days of the last Strategy Discussion where the decision to initiate the Section 47 Enquiry was made.

2. Child Protection concerns are substantiated but the child is not judged to be at continuing risk of Significant Harm, for example because the family circumstances have changed since the harm occurred, an alleged perpetrator has permanently left the household or the family is judged to be willing and able to co-operate with actions to ensure the child’s future safety and welfare.  In these circumstances, the child is still regarded as In Need and a Family Support Meeting may be called under the Common Assessment Framework]and a Child’s Plan may be devised for the provision of services and/or further assessment.

3. Child Protection concerns are not substantiated but the enquiries have revealed the child is In Need for which services are required and/or further assessment. A Family Support Meeting under the Assessment Framework may be appropriate to safeguard and promote the child’s welfare and to ensure that the Core Assessment is concluded and services are provided, reviewed and monitored   

4. Child Protection concerns are not substantiated and no further action is required. 

In all cases, the outcome should be authorised by the Family and Young People’s Service Manager who should decide if the Core Assessment has been completed or should be continued. 

Decisions and outcomes must be recorded and where an Initial Child Protection Conference is to be convened the decisions and outcomes must be included in the conference report.

The outcome of any Enquiry and the reasons for the decisions must be recorded on the relevant forms and parents, the child (if appropriate) together with the professionals involved should all receive a copy of this record.

In relation to the 2. and 3. above, the Family Support Meeting of involved professionals and family members will agree what actions should be undertaken by whom and with what outcomes for the child’s health and development.  Whether a Child’s Plan is needed for ensuring the child’s future safety and welfare should be addressed and kept under review.  Such a meeting is also important to inform parents about the nature of any on-going concerns.

Whatever process is used to plan future action, the resulting Child’s Plan should be informed by the Section 47 Enquiry/Core Assessment findings.  The Child’s Plan should set out who will have responsibility for what action, including a timescale for review of progress against planned outcomes.

If the outcome of the Section 47 Enquiries determines that an Initial Child Protection Conference is required, this must be agreed by the Family and Young People’s Service Manager.

Where an Initial Child Protection Conference is to be held, the Manager in the Family and Young People’s Service must ensure that the necessary steps are taken to convene the conference within 15 working days of the last Strategy Discussion where the decision to initiate the Section 47 Enquiry was made.

8. Core Assessment

Also see London Child Protection Procedures, Referral and Assessment Procedure - Core Assessment.

The decision to undertake a Core Assessment will be made where the level of need of a child and/or the risk to a child indicates:

1. risk of breakdown of the child's caring network and home base in the community;
2. need for intensive support or accommodation;
3. need for careful planning and co-ordination of support services.

A Core Assessment may develop from:

1. an Initial Assessment that points to greater need than was immediately apparent;  or
2. may be initiated at the first point of contact if it is clear that such an in depth assessment is necessary.

A Core Assessment is defined as an in-depth assessment which addresses the central or most important aspects of the needs of a child and the capacity of his or her parents or carers to respond appropriately to these needs within the wider family and community context.  While this assessment is led by the Family and Young People’s Service, it is likely to involve other disciplines, either providing information they hold about the child or parents, contributing specialist knowledge or advice to Social Services or undertaking specialist assessments.  At the conclusion of this phase of assessment, there should be an analysis of the findings which provides an understanding of the child's situation and informs planning, case objectives and the nature of service provision.

The time-scale for completion of the Core Assessment is a maximum of 35 working days.  A Core Assessment is deemed to have commenced at the point the initial assessment ended, or Strategy Discussion decided to initiate enquiries under Section 47, or new information obtained on an open case indicates a Core Assessment should be undertaken.  Where specialist assessments have been commissioned by the Family and Young People’s Service from other agencies, it is recognised that they will not necessarily be completed within the 35 day period.

Children should always be seen and communicated with alone by the Lead Social Worker as part of a Child Protection Enquiry unless inappropriate to do so. The Record of Section 47 Enquiry and any Reports to Child Protection Conferences should include the date(s) when the child was seen alone by the Lead Social Worker and, if not seen alone, who was present and the reasons for their presence.

At any stage during the process, should there be suspicions or allegations about child maltreatment and concern that the child may be or is likely to suffer significant harm, there must be a Strategy Discussions and inter-agency action in accordance with the guidance in Working Together to Safeguard Children (2010) and the London Child Protection Procedures.  Assessment of what is happening to a child in these circumstances is not a separate or different activity but continues the same process, although the pace and scope of assessment may well have changed.  The link between the assessment process and child protection procedures is demonstrated in the flow chart in Figure 2.

The time-scales for achieving an analysis of the needs of children and the parenting capacity to respond to those needs are represented in the accompanying flow chart (Figure 1).

It is essential to plan an assessment and to be clear about the purpose and structure.  The Assessment Form is designed to assist Social Workers in carrying out the assessment tasks and recording their work.

The purpose of the assessment should be clearly explained to parents and children and their agreement obtained on who should be involved in the assessment.

The assessment will be based on information about the child and family gathered from people who already know the child.  Some of this information may already be recorded on the file.

The process of information gathering, assessment, and decision making provides the basis of and framework for parents to agree the plan for the child.

The Assessment Forms are designed to record the findings of the Social Worker's assessment.  An initial assessment will require less information than a core assessment but both should be recorded on the relevant forms and be signed by the Practice Manager.

The checklist for recording current family circumstances is not intended to be prescriptive but to act as an aide-memoir in covering areas of family well-being and stress.

The identification of problems/issues/information allows the Social Worker to look, in detail, at the family context of the problem/issue and previous attempts at resolution.

It is important that expectations by the family/referring agency are recorded in order to ensure that any further actions take account of reasonable expectations and that unrealistic expectations are explored and managed.

From the information collected during the assessment process, a potential plan can be created.  It is always important to record disagreements and the Social Worker's negotiations to find compromises and any re-working of the plan.  Continuing disagreements should be considered carefully in supervision with a line manager as the Complaints and Representations Procedure may need to be invoked (see Representations and Complaints Procedure).  The Social Worker records the recommendations for decision by the Practice Manager.

The boxes on the Assessment Form are to be used as a quick reference guide and as an evaluation tool for management information purposes in order to ensure that children and families in high need are receiving the most appropriate services.

A Core Assessment is deemed completed once the assessment has been discussed with the child and family and authorised by the manager.

Child in Need Assessment - Figure 1

Click here to view Figure 1 flowchart.

Child Protection Process within Child in Need Assessment (Working Together 2010) - Figure 2

Click here to view Figure 2 flowchart

Appendix 1: Family and Young People's Service Eligibility Criteria and Children in Need Framework

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